GUARANTEE
Moonlit Sea Prints offers a full guarantee of authenticity on every print we sell. We do not trade in modern reproductions or contemporary copies unless stated. Any print legitimately found to be a fake or reproduction may be returned to us at any time for a full refund. Returns based on claims of inauthenticity must be accompanied by no less than two letters from industry professionals attesting that the print in question is a contemporary forgery or reproduction and explaining their reasoning.
PAYMENT
Moonlit Sea accepts credit card payments only for payment. Certain transactions paid by major credit cards may also be delayed if our merchant processer’s fraud department identifies high levels of risk.
SHIPPING
Moonlit Sea ships USPS Priority Mail. Typically orders placed before 3PM EST during these days, will be shipped on the same day. Orders placed after 3PM EST will be shipped on the next shipping day. We do not ship on Saturdays, Sundays, or official U.S. Holidays. All shipments require a signature on delivery. All shipments are insured – please see the ‘Insurance’ section below. Clients will be provided with a tracking number for all shipments.
GENERAL RETURN POLICY
Prints which are deemed unsatisfactory for any reason may be returned within 7 days of receipt. Any wishing to initiate a return must contact us immediately by phone or email clearly requesting a return. Items must then be returned immediately. Prior to sending the item back you will be briefed on secure shipping procedures. All returned items must be shipped ‘signature required’ and with insurance of 100 USD or more. Exceptions and longer return periods are possible on select items but must be negotiated before an order is placed. When a discount of any kind is requested and given, all sales are final. We do not accept returns on damaged items. If a return is requested after the 7 day return period expires, it will not be honored.
SHIPPING & HANDLING
Moonlit Sea Prints does not refund any shipping, handling, storage fees or international customs charges that the buyer may incur after purchasing an item from us.
DAMAGED RETURNS
Moonlit Sea Prints does not issue refunds for items that are returned in a damaged or otherwise unsellable state – returns must arrive here in the exact same condition as they were shipped to you. If an item was damaged in transit to the buyer, then the buyer is responsible for documenting the damage fully and accurately in anticipation of filing an insurance claim. Claims must be filed within 7 days of receipt to be honored.
